Scope
This Privacy Policy applies to personal information processed by us, including on our website, mobile applications, and other online or offline offerings. To make this Privacy Policy easier to read, our website, products and solutions, and other offerings are collectively called “Services”. An Important Note: This Privacy Policy does not apply to any of the personal information that our customers may process using Clerk’s products and services (“Customer Data”). Our customers’ respective privacy policies govern the collection and use of Customer Data. Our processing of Customer Data is governed by the contracts that we have in place with our customers, not this Privacy Policy. If you are an end user of the Services through our customer, please direct any questions or requests relating to Customer Data to our customer. For clarity, Clerk is a controller for the personal information we collect from customers in order to market, service, and provide access to and use of the Services. For Customer Data that is entered into the Services, the customer is the controller and we act as a processor or service provider (as defined under applicable laws) and will only process Customer Data as agreed to provide Services under our Terms of Service or other contract with a customer, and when applicable, a Data Processing Agreement. The Services (and personal information collected in connection with the Services) are intended for business use and not for any personal, family, or household purposes.
Personal Information We Collect
The categories of personal information we collect depend on how you interact with us, our Services and the requirements of applicable law. We collect information that you provide to us, information we obtain automatically when you use our Services, and information from other sources such as third-party services and organizations, as described below.
Information Collected Automatically
We may collect personal information automatically when you use our Services: Automatic Data Collection When You Visit Our Website. We may collect certain information automatically when you use our Services, such as your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, browser or device information, location information (including approximate location derived from IP address), and Internet service provider. We may also automatically collect information regarding your use of our Services, such as pages that you visit before, during and after using our Services, information about the links you click, the types of content you interact with, the frequency and duration of your activities, and other information about how you use our Services. Automatic Data Collection When You Use Our Services. We may collect other types of technical information about your use of our Services, such as what we call “telemetry” metrics, described here. None of this technical information is connected with your personal information or Customer Data and is only used to improve our Services. Cookies, Pixel Tags/Web Beacons, and Other Technologies. We, as well as third parties that provide content, or other functionality on our Services, may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through your use of our Services. Please also see our cookie management dashboard by clicking "Cookie Manager" in the footer. Cookies. Cookies are small text files placed in device browsers that store preferences and facilitate and enhance your experience. Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in our Services that collects information about engagement on our Services. The use of a pixel tag allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded. Our uses of these Technologies fall into the following general categories: Essential. This includes Technologies that allow you access to our Services, applications, and tools that are required to identify irregular website behavior, prevent fraudulent activity and improve security or that allow you to make use of our functionality; Marketing and Analytics. We may use Technologies to assess the performance of our Services, including as part of our analytic practices to help us understand how individuals use our Services (see Analytics below); and Advertising. We may use Technologies that allow us to offer you enhanced functionality when accessing or using our Services. This may include identifying you when you sign into our Services or keeping track of your specified preferences, interests, or past items viewed. See Section 5 below to understand your choices regarding these Technologies. Analytics. We may use Technologies and other third-party tools to process analytics information on our Services, such as Google Analytics. For more information, please visit Google Analytics’ Privacy Policy. To learn more about how to opt-out of Google Analytics’ use of your information, please click here. We also use the following Technologies: Statsig – We use a service provided by Statsig for feature plans and to perform A/B testing. See their privacy policy here https://www.statsig.com/privacy. PostHog – We use a service provided by PostHog, Inc. to provide us with analytics data regarding user interaction with our Site and Services. PostHog’s tracking and use of information collected about you as the Customer is governed by the PostHog privacy policy available at https://posthog.com/privacy. We also use PostHog’s session-replay technologies to record your interactions with the Services to help us diagnose problems and improve our Services. These technologies allow us to watch a DVR-like visual video playback of user sessions on our Services and capture user activities such as clicks, mouse movements, scrolls, and keystrokes/key touches when you use our Services, and may collect personal information from and about you. You can opt-out of session recording by PostHog at https://posthog.com/session-replay. Koala – We use a service provided by Koala to provide us with analytics. See their privacy policy here https://getkoala.com/legal/privacy. Inkeep – We use a service provided by Inkeep, Inc. to provide AI-powered self-service support services. See their privacy policy here https://inkeep.com/policies/privacy. Plain – We use a service provided by Not Just Tickets Ltd (d/b/a Plain) to provide services related to support tickets. See their privacy policy here https://www.plain.com/legal/privacy-policy. Social Media Platforms. Our Services may contain social media buttons such as LinkedIn and Twitter (that might include widgets such as the “share this” button or other interactive mini programs). These features may collect your IP address, which page you are visiting on our Services, and may set a cookie to enable the feature to function properly. Your interactions with these platforms are governed by the privacy policy of the company providing it.
Data Retention
We keep your personal information only for as long as necessary to fulfill the purposes we collected it for, including legal or reporting requirements. When it's no longer needed, we securely delete or anonymize it.
Your Rights
You may have the right to access, correct, delete, or transfer your personal data, and to withdraw consent at any time. To request any of these, please contact us using the details in the Contact section.
International Data Transfers
We may transfer your information to countries outside your region. We ensure appropriate safeguards are in place to protect your data during such transfers.
Data Breach Notification
If a data breach occurs that could affect your rights or freedoms, we will notify you and relevant authorities as required by law.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with a revised "Last Updated" date.
Legal Basis for Processing (GDPR)
If you are in the EEA, we process your data based on legal grounds such as consent, contractual necessity, legal obligation, or our legitimate interests.
Children’s Privacy
We are committed to protecting the privacy of children. Our services may be used by minors under the age of 18 only with the involvement and consent of a parent or legal guardian.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: Email: [email protected] Phone:+44 7570 257965 Operational Address: Barnett Education Spaces London Victoria 25 Wilton Rd, Pimlico, London SW1V 1LW, United Kingdom
Cookies Preferences
You can manage your cookie preferences by adjusting your browser settings. Please note that disabling cookies may affect the functionality and your experience on our Services.
Third-Party Services
We use third-party services to help provide and improve our Services. These services may collect data as described in their own privacy policies. We encourage you to review their policies to understand their data handling practices.